Legal
Refund & Cancellation Policy
Last updated November 11, 2026
Effective Date: November 11, 2026
Last Updated: November 11, 2026
1. Overview
This Refund & Cancellation Policy governs purchases, subscription payments, renewals, and cancellations for Charts by Anna.
By purchasing a paid membership or service, you acknowledge and agree to the terms outlined in this policy.
2. No Refund Policy
All sales are final. Charts by Anna does not offer refunds.
This policy applies to:
Monthly, quarterly, and annual memberships.
Trading education and course access.
Coaching and educational services.
Trading software and tools.
Digital resources and other paid services.
Refunds are not provided for unused membership time, failure to access available services, dissatisfaction with educational content, changes in personal circumstances, or a decision to stop trading.
This policy does not limit any refund rights required by applicable law.
3. Subscription Cancellation
Members may cancel their paid subscriptions at any time through Account & Billing or by contacting hello@chartsbyanna.com.
Cancellation prevents future automatic renewals, provided the cancellation is completed before the next scheduled renewal.
Canceling a subscription does not entitle the member to a refund for payments already processed.
4. Access After Cancellation
When a paid subscription is canceled:
Paid membership access remains active until the end of the current paid billing period.
No additional subscription renewals will be charged after cancellation takes effect.
At the end of the billing period, the account transitions to the Free Membership level.
Premium education, coaching, and trading tools become unavailable unless the member purchases another eligible membership.
Stored account information will be handled according to our Terms of Service and Privacy Policy.
5. Automatic Renewals
Paid memberships automatically renew according to the billing frequency selected at checkout unless canceled.
The subscription price, renewal frequency, and applicable terms will be disclosed before purchase.
Members are responsible for canceling before their next renewal if they do not wish to continue their subscription.
6. Membership Changes
Members may request upgrades or downgrades between available membership levels.
Any resulting billing changes will be disclosed before confirmation.
Downgrading a membership does not create a right to a refund for previously paid subscription charges.
7. Billing Errors and Unauthorized Charges
Our no-refund policy does not prevent members from reporting duplicate charges, billing errors, or unauthorized transactions.
If you believe a charge was processed incorrectly, contact hello@chartsbyanna.com.
We will investigate and correct verified billing errors as appropriate and comply with applicable consumer protection requirements.
8. Account Suspension or Termination
Charts by Anna reserves the right to suspend or terminate accounts for violations of our Terms of Service.
Account suspension or termination does not automatically entitle a member to a refund.
Any rights or remedies required by applicable law remain unaffected.
9. Changes to This Policy
Charts by Anna may update this Refund & Cancellation Policy.
Material changes will be communicated as required by applicable law.
10. Contact
For subscription cancellations or billing questions:
Charts by Anna
Email: hello@chartsbyanna.com
Website: https://chartsbyanna.com
Location: South Carolina, United States
By completing a purchase, you acknowledge that Charts by Anna maintains a no-refund policy and that cancellation prevents future renewals rather than reversing previous payments.